When Arriving for an Emergency
- Call: Please call 207-878-3121, option 1. Follow the instructions provided by the Client Service Representative (CSR).
- Please complete the client information form.
- The triage technician will assess your pet while you are in the building.
- It is important for you to keep your mobile phone with you — and to stay off your phone — so you can answer when we attempt to reach you through mobile communication. The technician will call when it is time to come back in the building.
- The technician will bring you into an exam room and get vitals and history on your pet. The doctor will be alerted your pet is ready to be seen.
- If your pet is receiving diagnostics or treatments, you may be asked to leave the exam room so we may continue to triage other pets.
When Arriving for a Specialty or Surgery Appointment
- Dental & Oral Surgery Speciality appointments are at our Warren Ave, Maine location. All other specialities are at our Falmouth, Maine location.
- Please complete the client information form.
- We look forward to welcoming you for your appointment!
- Payments: Payment will be taken in person or over the phone (credit card, Care Credit, Scratch Pay). If you wish to pay by cash, please let the CSR know. Your invoice will be emailed to you, or printed upon request. Checks are not accepted. Please be aware, if a treatment plan is provided, a 50% deposit is required for the higher end of the estimate. The deposit must be taken prior to diagnostics and treatment being performed.
Hospitalization and Continuing Care
PVESC has a staff of highly experienced veterinarians, veterinary technicians, and assistants who will be taking very special care of your pet. Your pet will be constantly monitored while under our care.
You may call the hospital after 1:00 pm to discuss your pet’s progress. If the doctor is not available to take your call, a technician who is familiar with your pet will be able to speak with you directly. If you would like to speak to the overnight doctor about your pet’s overnight stay, please call prior to 7:00 am.
Please know that your pet will receive the best care possible. We take our responsibility to care for your pet very seriously. We do everything we can to make your pet as comfortable as possible.
