SAFETY PROTOCOL REGARDING COVID-19

Effective December 1, 2022

      We appreciate your understanding and kindness when dealing with our staff, who continue to work tirelessly to provide the best possible care for your furry family member. Thank you for trusting Portland Veterinary Emergency and Specialty Care. Our goal is to stay healthy so we can continue to care for your pets. We appreciate your cooperation, understanding, and patience with the following policies:

You Must Be Healthy to Bring Your Pet 

       If you are exhibiting any symptoms of COVID-19 -such as fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion, nausea, vomiting, diarrhea, have tested positive and/or are in quarantine, regardless of vaccination status please reschedule your routine appointment. If your pet must be seen on an emergency basis, please stay home and send your pet to the appointment with a healthy individual. 

 What to Expect When You Arrive for Emergency 

  •  Please call when you arrive, 207-878-3121, option 1. 
  •  Park: Please pull into a parking spot. Each parking spot is numbered. 
  •  One person and the pet may enter through the door on the right and check in at the front desk. 
  •  Fill out the form: The client service representative (CSR) will hand you a clipboard with a client information sheet. The form can also be found on our website, pvesc.com. 
  •  The triage technician will assess your pet while you are in the building. You may be asked to go back to your car, depending on the status of the patients in the ER at that time. 
  •  It is important for you to keep your mobile phone with you — and to stay off your phone — so you can answer when we attempt to reach you through mobile communication. The technician will call when it is time to come   back in the building. 
  •  The technician will bring you into an exam room and get vitals and history on your pet. The doctor will be alerted your pet is ready to be seen. 
  •  If your pet is receiving diagnostics or treatments, you may be asked to leave the exam room so we may continue to triage other pets. 
  •  Masking: Masks are optional but remain highly recommended and may still be required on a case-by-case basis. Please be respectful of the requests from the individual providing your pet’s care. 
  •  Curbside Option: Please alert the staff to your preference if you would prefer a curbside appointment 
  •  Payments: Payment will be taken in person or over the phone (credit card, Care Credit, Scratch Pay). If you wish to pay by cash, please let the CSR know. Your invoice will be emailed to you, or printed upon request. Checks are not accepted. Please be aware, a 50% (fifty Percent) deposit is required for the higher end of the estimate. The deposit must be taken prior to diagnostics and treatments being performed. 

What to Expect When You Arrive for Specialty or Surgery Appointment 

  •  Park: Please pull into a parking space and stay in your car. Each parking spot is numbered. 
  •  Call: Call us at 207-878-3121, option 2 for scheduled surgery, option 3 for ophthalmology and dermatology, option 4 for all other specialties. Tell the client service representative (CSR) your name, your pet’s name, the          reason for visit, your mobile phone number, and your parking spot number or car description. 
  •  Fill out the form: The CSR will ask you if you’ve completed the online Client Information Sheet. If you haven’t filled out the form, you can do so online, or a printed version is available inside the building. 
  •  Await our call: It is important for you to keep your mobile phone with you — and to stay off your phone — so you can answer when we attempt to reach you through mobile communication. The technician assigned to         your pet will call you to acquire a thorough history for your visit. At that time, they will discuss our current safety protocol regarding COVID19. 
  •  Masking: Masks are optional but remain highly recommended and may still be required on a case-by-case basis. Please be respectful of the requests from the individual providing your pet’s care. 
  •  Curbside Option: Please alert the staff to your preference if you would prefer a curbside appointment. 
  •  Bring your pet into the building: Once your exam room is ready, the technician will call you and ask you to bring your pet inside the building. o Warren Avenue location, please enter through the door to the left under   the tan awning for specialty services, and enter through the door to the right for surgical services. 
  •  Congress Street location, enter through the main door. 
  •  Only 2 (two) people will be permitted inside for the visit. After the initial exam you may be asked to return to your car while your pet receives diagnostics or treatments. 
  •  Payments: Payment will be taken in person or over the phone (credit card, Care Credit, Scratch Pay). If you wish to pay by cash, please let the CSR know. Your invoice will be emailed to you, or printed upon request.   Checks are not accepted. Please be aware, a 50% (Fifty Percent) deposit is required for the higher end of the estimate. The deposit must be taken prior to diagnostics and treatment being performed.