Veterinary Client Service Representative (CSR) – Specialty

Portland Veterinary Emergency and Specialty Care (PVESC) is building a community of team members who want to learn, grow, and thrive in an environment that provides the highest quality care to our patients and their people. If this sounds like something you want to be a part of, please keep reading.

PVESC has a long-standing history of being one of the go-to veterinary hospitals in beautiful southern Maine. We are a growing 26 doctor emergency and specialty hospital offering surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology. There is no limit to what you can learn here, and what level of success you can achieve.

We are currently looking for a full-time Client Service Representative (CSR) to join our growing team. Previous veterinary experience is required for this position. Our CSRs work hand in hand with our medical team and are essential to ensuring the best possible care for our clients and patients. As a member of our CSR team, you will be responsible for providing our clients and patients with compassionate and personalized attention to help ensure their individual needs are met.

Key responsibilities of this position include:

  • Providing a welcoming environment for clients and patients by delivering exceptional client service
  • Answering/responding to incoming communications such as phone calls and emails
  • Appointment scheduling and management
  • Communicating needs of clients and patients to medical team
  • Medical record organization and collection
  • Receive and process payments, Routine office duties such as scanning, faxing, etc.

This position requires compassion, kindness, strong communication and organizational skills with an emphasis on attention to detail. The ideal team member is collaborative, solution based and embraces a growth mindset. It is our goal to build a long-term successful relationship with our team members. PVESC is committed to valuing you by providing a rewarding compensation package that includes fair base pay commensurate with your experience, and an extensive benefit plan offering medical, dental and vision insurance, long-term disability, life insurance, and more, holiday pay, uniform allowance, personal pet discount, EAP program, 401(k) with employer match, paid time off, paid volunteer hours, paid continuing education, as well as professional development and learning opportunities.

PVESC is a team driven workplace where members are encouraged to contribute their thoughts, ideas, and energy to our collective success. We utilize a collaborative and solution-based approach to leadership and decision making that allows our team members to be involved in creating their best and happiest work life. PVESC is full of incredible people doing incredible things daily. As part of the team, you will be able to give back to the community through continuing education events and community outreach opportunities like Pet Rock in the Park, and annual outdoor pet-friendly event in Portland featuring live bands and much more.

If you want to be part of a high performing team that is empowered to help each other reach their goals, and go home at the end of the day feeling like you have made a difference, then we want to talk with you.

Please email your resume and letter of interest to

Please answer the following two required questions as part of the hiring process:

  1. Tell me about a time when you have set concrete work goals for yourself. What goals did you set, how did you measure progress, and did you achieve those goals.
  2. Sometimes as you go through the day you can come up with ideas for improvements or ways to make things better or more effective. Tell me about a time when you have had an idea for improvement and how you approached getting that idea implemented.  How was your idea received?  Did the idea get implemented?